Important Information about our Bears

 

Bears to Collect is set in the beautiful Cambridgeshire countryside and located within Tilbrook Mill Kennels & Cattery on B645, just outside the village of Tilbrook.

 

 

 

 

To view any of the bears 'in the fur', please phone 01480 860376 to arrange a visit.

Bears & Friends

  • Our bears and their friends are all brand new, direct from the maker and come complete with all packaging and certificates.  Please note we do not buy in pre-loved items.
  • They are generally collector's items and not toys as defined in the European Directive on Toy Safety.  As such, they are not suitable for young children.  However, those items which are suitable for children will say so in the description.
  • All our bears are brushed and tweaked before being carefully packaged for posting.  However, your new friend will appreciate a cuddle, a brush and straightening of any outfits so that they can look their best when they arrive.

Delivery

  • We pride ourselves on fast despatch and bears are sent insured at our risk.  If you have a particular deadline you need to meet, please make sure you let us know so that it can be confirmed.  Delivery for goods not in stock will be confirmed once they arrive in stock.

     

  • Due to price increases from suppliers and Royal Mail, we find it necessary to charge postage on small orders. Postage is based on the total purchase price as follows:

Within UK

Standard Delivery                     £2.99 [Free for Orders over £50]

Express Delivery                       £8.99 [£5 for Orders over £50]

 

We reserve the right to charge additional postage on selected sale items and particularly oversized items.  This will be advised in advance.

 

Overseas (European Destinations)

Less than £10                           £10.00

£10.00 to £34.99                       £15.00

£35.00 to £99.99                       £20.00

Over £100                                £25.00

 

Overseas (Destinations outside Europe)

Less than £10                           £10.00

£10.00 to £34.99                       £20.00

£35.00 to £99.99                       £40.00

£100 to £199.99                        £50.00

£200 to £299.99                        £60.00

Over £300                               £100.00

 

By nature these are standard prices and if the parcel weights result in lower costs, we will refund the excess.  Likewise certain products will incur even higher charges due to their size/weight and we do reserve the right to recalculate on those selected products.

 

Please check that you have selected the correct delivery option.  All non UK addresses will require one of the overseas delivery options to be selected. If your country does not appear in the drop down menu, please email for confirmation that we can ship to you - in most cases, we will!

Please also ensure that your house name/number, postcode/zip code and telephone number are included to assist in a successful delivery.

If you would like to clarify delivery costs prior to ordering, please contact us and we will give an individual quote.

 

Returns

  • If you are unhappy with an item, it can be returned in original condition with all packaging within 28 days of purchase.  You must call us or e-mail first [within 14 days] to arrange this before returning the goods.  Returns will be at purchasers expense.  It is recommended that goods be insured as refunds will only be given for goods received.  

Reservations and Layaways

  • Reservations may be taken for items in stock, coming soon or special orders.  Please use the deposit product option or phone 01480 860376 or e-mail to arrange.  
  • If you fall in love with a particular bear which we have in stock but can't afford to buy it straight away, we can help by offering a layaway service by agreement:

          Split Payments  Bears up to £50

          Deposit £10 per bear

          Balance due no later than 2 months from reservation

          Payment Plan  Bears over £50

          Balance is to be paid on a monthly basis on agreed dates by card payment or paypal, maximum of 3 payments.

     In the event of payments being missed, we reserve the right to release the reserved items for sale.

          Please note:

          Certain bears are excluded from the scheme.

          Deposits and payments made under this layaway scheme are transferable but not refundable.

          If you decide to participate in the scheme, you have the right to cancel within 14 days and receive a refund of the initial payment.  After this date, no refunds will be given but payments may be transferred.

  • A deposit of 50% will be required for personalised special orders.